Which statement describes the IPC skills components?

• A. The basics, The add-ons, The application.
• B. They are limited to listening skills.
• C. They only apply during crises.
• D. They require formal certification.

Answer: (A)

Interpersonal communication skills are best understood as a three-part framework: the basics establish the foundation for clear, respectful exchanges—active listening, calm tone, and showing empathy. The add-ons build on that by adding techniques that deepen understanding and reduce conflict, such as paraphrasing what you heard, asking clarifying questions, and using appropriate nonverbal cues. The application means putting everything together in real interactions—adjusting your approach to the situation, assessing how the other person is responding, and using these skills to de-escalate tension and move toward resolution. These skills aren’t limited to listening alone; they involve talking, nonverbal signaling, and responsive strategies across everyday moments and crises alike. They don’t require formal certification—training and practice are typically enough to develop proficiency.