Which set contains the three de-escalation techniques commonly taught in DOC settings?

• A. Lecturing the inmate until they comply.
• B. Threatening with disciplinary action.
• C. Active listening, asking open-ended questions, and offering choices to restore a sense of control.
• D. Issuing immediate directives with no explanation.

Answer: (C)

De-escalation in DOC settings focuses on reducing tension and risk by engaging with an inmate in a way that promotes communication and a sense of collaboration. The three techniques—active listening, asking open-ended questions, and offering choices to restore a sense of control—work together to lower defensiveness and invite cooperation. Active listening shows you truly hear their concerns, which builds trust. Open-ended questions encourage dialogue and help you uncover underlying needs or fears. Offering choices gives the person some control over the next steps within safety and policy limits, which reduces power struggles and increases the likelihood of voluntary compliance.

Lecturing, threats, or issuing directives without explanation tend to increase defensiveness, fear, or confusion, making a situation harder to manage. These approaches convey authority without engagement and can escalate conflict rather than prevent it. The preferred set aligns with the goal of safety and constructive resolution by fostering communication, understanding, and voluntary cooperation.