Which practice is advised to avoid during conflict resolution?

• A. Avoid blame game
• B. Blame others
• C. Escalate and fight
• D. Ignore the issue

Answer: (A)

The main idea in resolving conflicts is to lower defensiveness and keep the focus on solving the problem rather than assigning blame. Avoiding the blame game is the best choice because when blame is cast, people become defensive, shut down open communication, and positions harden, making it much harder to reach a collaborative solution. Blaming others, escalating and fighting, or ignoring the issue all undermine resolution by increasing hostility, eroding trust, and leaving problems unresolved. In practice, use neutral language, focus on specific behaviors and their impacts, express concerns with “I” statements, listen actively, and work toward concrete next steps that address everyone's interests.