What falls under IPC skills?

Study for the New York City DOC Conflict Resolution Test. Access flashcards and multiple choice questions, each with hints and explanations. Get ready for your exam!

IPC skills are best understood as a progression from core abilities to enhancements and then to practical use in real conversations. The basics provide the foundation—active listening, reading nonverbal cues, showing empathy, and keeping messages clear. The add-ons layer on more advanced techniques that help you steer talks more effectively—asking clarifying questions, reframing statements, and setting appropriate boundaries. The application is where everything comes together, putting those foundational and enhanced tools into action during actual conflict-resolution conversations. This structure—basics, add-ons, and application—captures how IPC skills are organized and developed, which is why it fits the question best. The other options describe different ideas (learning processes, general communication modalities, or clinical steps) that don’t directly map onto how IPC skills are categorized.