In comparing conflict and crisis, which description best captures their focus?

• A. Conflict focuses on emotions; crisis focuses on blame.
• B. Conflict focuses on problem solving; crisis focuses on de-escalation and coping.
• C. Conflict and crisis are the same.
• D. Crisis only occurs in families.

Answer: (B)

The main idea is the different foci of conflict versus crisis. Conflict centers on addressing the disagreement itself—figuring out needs, interests, and options, and using problem-solving or negotiation to reach a resolution. Crisis, on the other hand, is about stabilizing a situation where emotions are intense and safety is at risk; the priority is de-escalation, calming the person, and helping them cope and regain control, often by reducing arousal and connecting to supports. The description that best fits says conflict focuses on problem solving while crisis focuses on de-escalation and coping. The other choices don’t fit because emotions aren’t the defining aim of conflict, crisis isn’t solely about blame, crisis can occur outside families, and conflict and crisis are not the same thing. In practice, you’d apply collaborative problem-solving for conflicts and de-escalation and coping strategies during crises.