Identify feelings involves which practice?

• A. Capture in words the specific feeling being experienced
• B. Validate the content
• C. Propose a solution
• D. Record the event

Answer: (A)

Identifying feelings is about naming the emotion someone is experiencing. In conflict-resolution practice, this is done through reflective listening: you put into words what you think they’re feeling, such as “It sounds like you’re frustrated” or “You seem disappointed.” This direct labeling helps the other person feel heard, reduces defensiveness, and shifts the conversation toward addressing the emotional impact, which often clears the path to solving the issue.

Validating content focuses on confirming the facts or statements, not the emotion. Proposing a solution moves into problem-solving rather than recognizing emotions. Recording the event is simply documenting what happened. Naming the emotion itself is the step that directly identifies feelings.